A few quick things to help you get to know us better!
Why should I use your services?
1). Our team is dedicated and right here! We’ve found that when walkers are happy and not over extended, our client’s are happy. Our walkers are required to live in their service areas, thus limiting their travel, ensuring they are punctual, and have more time with your pup. They can also be available for short notice requests.
2). You are assigned one walker and only Jennifer will serve as your trusted back up.
3). We utilize Precise Pet Care — a powerful and efficient portal that enables you to interact with our team, schedule your services, keep track of your pet’s needs. It also allows walkers to GPS check in/out of their walks and provides reports sent after their visits. Our clients just love it!
4). We provde a great and informative monthly newsletter. Learn fun facts, pet care and community info, and enjoy learning about fellow Run and Play clients.
Are You Insured & Bonded?
Yes, we are insured to cover your home or pet’s medical needs in the event of a casualty. See the links below to see our policy and confirm it is current:
What is Your Cancellation Policy?
For boarding we require a 15% deposit This deposit is refundable if cancellations for scheduled boarding are received one week prior to the scheduled date.
Are They're Additional Costs for Services?
Feeding:
We do not charge extra for feeding or providing medication; however, the visit remains within the 15 or 25 minute time block.
Clean Ups:
We know accidents happen; however, in the event of cleanups during our visits, we charge $5 per 10 minute increment with a 15 minute minimum.
Parking:
Parking meter fees will be added to your bill in the event we have to pay for parking. Meter fees vary; however, we find the average is between $.40 to .70 cents per half hour.
Cancellation Fees:
(noted under Cancellation Policy FAQs)
What is the Payment Process?
When you register with Run and Play, you must include a credit card on your secured portal profile. Your card is then billed biweekly on Fridays and confirmation of the paid invoice is sent via the system . You can certainly opt to review your invoice prior to our manual charge.
Ready, Set, Bark!
Text us today and mention the word "barketing" and get 10% off your first 2 weeks of service. Be sure to include your location (either exact address, closest intersection or building), days of the week for walking, cat care, or boarding dates desired as well as the age & breed of your pet. We'll get right back to you.
