Frequently Asked Questions

A few quick things to help you get to know us better!

Why should I use your services?
Here are a few great reasons:

1). Our team is dedicated and right here! We’ve found that when walkers are happy and not over extended, our client’s are happy. Our walkers are required to live in their service areas, thus limiting their travel, ensuring they are punctual, and have more time with your pup. They can also be available for short notice requests.

2). You are assigned one walker and only Jennifer will serve as your trusted back up.

3). We utilize Precise Pet Care — a powerful and efficient portal that enables you to interact with our team, schedule your services, keep track of your pet’s needs. It also allows walkers to GPS check in/out of their walks and provides reports sent after their visits. Our clients just love it!

4). We provde a great and informative monthly newsletter. Learn fun facts, pet care and community info, and enjoy learning about fellow Run and Play clients.

Are You Insured & Bonded?

Yes we are insured to cover your home or pet’s medical needs in the event of a casualty. See the links below to see our policy and confirm it is current:

Bond Certificate 

General Liability Certificate

What is Your Cancellation Policy?
For our regular dog walking clients, we request you submit your cancellation request via the portal the evening prior to your visit. If unable, you can send a cancellation request via text the day of service no later than 9:00 with no charge for the day. Requests received after 9:00 will be charged the full walk fee.

For boarding we require a 15% deposit This deposit is refundable if cancellations for scheduled boarding are received one week prior to the scheduled date.

Are They're Additional Costs for Services?
Feeding:

We do not charge extra for feeding or providing medication; however, the visit remains within the 15 or 25 minute time block.

Clean Ups:

We know accidents happen; however, in the event of cleanups during our visits, we charge $10 per 15 minute increment with a 15 minute minimum.

Parking:

Parking meter fees will be added to your bill in the event we have to pay for parking. Meter fees vary; however, we find the average is between $.40 to .70 cents per half hour.

Bounced Check Fees

We charge a $35 bounced check fee.

Cancellation Fees

(noted under Cancellation Policy FAQs)

What is the Payment Process?
Run and Play bills it’s clients biweekly on Fridays. Invoices are sent via Paypal and are due upon receipt. You can opt to pay via Paypal, leave a check, or foward a check through your bank.

Ready, Set, Bark!

 

Text us today and mention the word "barketing" and get 10% off your first 2 weeks of service. Be sure to include your location (either exact address, closest intersection or building), days of the week for walking, cat care, or boarding dates desired as well as the age & breed of your pet. We'll get right back to you.